Details
Job Description
Wireless Kiosk Lead
MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.
Job Summary:
The Wireless Kiosk Lead is a non-exempt role that will drive customer experience and sales in the wireless kiosks operating inside Costco locations. This is a full-time position designed to sell the wireless suite of services on behalf of MarketSource as an Authorized Agent of Verizon Wireless. The wireless kiosk team will be expected to serve the Costco Member by offering wireless solutions that best fit their needs while increasing sales and revenue of products and services through direct selling. The WKL will be responsible for a small team of associates driving sales productivity and customer experience.
Essential Functions:
Drives sales productivity for wireless products and services including responsibility for personal as well as team sales goal attainment all while delivering an excellent customer experience to Costco Members
* Cooperate with and motivate your Kiosk Retail Sales Consultants to achieve a team approach to sales and customer service
Grow sales performance and other key metrics through sales, training, and marketing promotions
Communicate in-store promotions, and coordinates with appropriate personnel
Schedule and manage full and part time Wireless Sales Experts
Positions Verizon Wireless as best in class solutions and services while creating best-in-class customer experiences supporting a selected kiosk location
Assists District Manager in communication of key initiatives and recommendations. Acts as a conduit for inclusive and efficient district-wide communication
Always represents MarketSource and our Verizon relationship in a professional manner
Supervisory or Management Responsibility/Decision-Making Level:
Develops and manages positive business relationships with retail store leadership and employees where wireless kiosks are located
Manages and tracks progress against kiosk goals and sales plan
Communicates progress and opportunities with District Manager and MarketSource leadership
Serves as a point-of-contact for business consultation
Serves as a point of escalation for questions or issues including individual member issues
Partners with MarketSource leadership, ensuring correct product mix, including but not limited to:
Ensuring proper merchandising at locations, including brand compliance and kiosk appearance
Increasing visibility of wireless products and services
Involved with kiosk personnel recruiting, candidate selection, interviewing, and corrective coaching of subordinate positions in coordination with MarketSource HR and District Manager when necessary.
Partner with District Manager regarding hiring and termination decisions.
Responsible for evaluation and performance reviews of subordinate positions in concert with the District Manager.
Minimum Education and/or Experience:
Some college preferred
High School Diploma or equivalent (G.E.D.) required
2+ years training, sales, retail management or related experience required
Prior wireless or electronics retail management preferred
Requisite Abilities and/or Skills:
Excellent communication skills
Knowledge of wireless or electronics industry preferred
Proven record as leader, organizer, and/or teacher
Proven self-starter
Dedication and drive to be a high performer
Ability to take complex technology to simplified consumer value proposition
Smartphone required
Additional Job Requirements:
Flexible physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items
Requires the ability to move around the store, assist customers and maneuver merchandise when necessary
Performs additional job duties as assigned
MarketSource is an Equal Opportunity Employer
Additional Information
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-###-####.