Details
At U.S. Bank, were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.
**Job Description**
U.S. Bank is seeking a Senior Telecommunications Specialist with voice and data implementation and
maintenance experience to contribute toward the success of our technology initiatives. Under general
supervision, responsible for evaluating, implementing, coordinating, and supporting installation and maintenance of existing and emerging telecommunications technologies. Provides expert knowledge of cabling designs and installations. Provides technical leadership to other team members. Assists with establishing telecommunications practices and procedures documentation for internal department use.
**Basic Qualifications**
+ Bachelor's degree or equivalent work experience
+ At least 6 years experience with telecommunications platforms and the global, regional, and local telecommunications architecture and infrastructure components.
**Cisco VoIP Specific Requirements**
+ Experience programming the following systems: **Cisco Call Manager** phone system Cisco Unity Voicemail Cisco Voice Gateways 224 / 310 analog devices, Jabber for Windows softphone l
+ **Amazon Connect** Specific Requirements
+ **Amazon Connect**
+ Kinesis Call Recording
+ NICE Engage Call Recording
+ Genesys Call Center System Specific Requirements
+ Genesys Call Center
+ Verint Call Recording
+ Dynamic Contact Center Manager (DCCM)
**Preferred Skills/Experience**
+ 3-5 years experience fulfilling move, add and change requests on **Cisco VoIP** , **Amazon Connect**
+ Phone, softphone, voicemail, and fax line programming
+ Single end user training on phone and voicemail functionality
+ Order and facilitate the installation of phone sets, including coordination with field technicians
+ Cable installation, patching and voice cross connect and cost estimating coordination with cabling vendor
+ Maintenance of number tracking database (2nd Nature)
+ Experience with ServiceNow workflow management system (request, incident, and change Modules)
+ **Microsoft** **Office** product capabilities Outlook, SharePoint, Teams, Excel, Word etc.
+ Excellent English speaking, writing and communication skills
+ Ability to manage a large volume of requests at one time (30 40) while meeting 5-day service level.
If theres anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Learn how** the way we work at U.S. Bank ( drives meaningful relationships with our customers and collaboration across the company.
**Benefits:**
Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
**EEO is the Law**
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS ( EEO poster.
**E-Verify**
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $32.60 - $43.46 - $47.81
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.