Details
Our team has a unique opportunity for a Technical Outsource Manager who will work as an intermediate between our High Tech Customer and remote teams in Bulgaria.
Our main client is ASML - the largest semiconductor equipment manufacturer in the world. We are their trusted partner and work side-by-side with them on multiple software and infrastructure projects.
Job Description
- As a Technical Outsource manager, you'll create, maintain and extend the business by building and managing long-term relations with our customers.
- You will serve as a liaison between the client and the team in Bulgaria and support them with your technical knowledge and broad experience.
- As a trusted partner you will manage new leads and lead them to become nearshoring projects; discuss engineering requests; bring insights from different customer departments to the table.
- You will be visiting the client daily in Wilton, CT.
- Your position can be defined as critical for all stakeholders.
- You will be responsible for customer relationships and be the prime contact for our customers regarding projects, in a complex, demanding and frequently changing environment.
- You'll have an eye out for signalling any deviations in quality, lead time and budget, you'll bring them up and manage them.
- To achieve awareness of customers needs you'll bring these signals and customer feelings to the team. You ensure 2-way communication and manage escalations from the Bulgarian team to the client.
- Your experience brings responsibility and ownership to the projects which ensures that our solutions are sustainable and embedded thoroughly in our clients organization.
Responsibilities
- Client communication on multiple levels: with technical specialists, project managers, discipline leaders and assigned staff involved in the projects
- Attend onsite meetings with the customer
- Align on requirements (functional and technical), project planning, tracking and reporting
- Provide technical consultancy in your field of expertise
- Serve as a (technical) liaison between the customer and the remote development team(s)
- Collaborate on the (long-term) outsourced product road-map/vision creation and align with relevant stakeholders
- Close the gaps that come with nearshoring and develop structural solutions
- Develop budgets for engineering proposals
- Initiate follow-up on project sales and manage additional budgets
- Identify new leads within your field of play
- Develop your knowledge to become a fully committed and respected team member
Abilities
- Think on a conceptual level and be able to analyze the impact, (high level) design, prepare and breakdown work of the planned features
- Align regularly with the client about priorities, scope and dependencies (with the software teams).
Required Skills and Experience
- Bachelor's or Master's degree in a technical area
- Strong communication skills across functions and teams, up and down the chain of command
- 3+ years experience in Project Management
- 5+ years' experience in a software development environment (e.g. as SW Architect and/or SW/Engineer)
- In-depth experience with designing and writing software
- Experience with leading SCRUM-based projects
- Quick learning skills to level with the customer and the technical team
- The ability to influence people to get things done
- Strong negotiation skills and ability to proactively deal with conflicts and related escalation methods
- Excellent English communication skills
Would Be Preferred to Have Experience With
- SAFe
- Outsourcing way of work
- Working in a High Tech embedded environment
You Should Also Be
- A highly motivated self-starter with a passion for accomplishing results
- A team player
- Able to work frequently on-site at our customer
- Willing to travel to Bulgaria regularly (min. 3 times a year of average a week)
- US resident who's lived and worked for at least 10 years in the USA
We offer
- A challenging job in a High Tech context with high customer intimacy based on a long-term relationship.
- Competitive salary
- Year-End bonus
- Health Insurance benefits and 401k plan benefit
- Paid holiday right - 20 days per calendar year & Federal Holidays (bank holidays) in the US
- Paid sick leave
- Internet and phone costs - 100 USD net per month
- Travel expenses to the customers within the USA will be on behalf of Strypes
- Travels from/to USA - BG/NL will be on Strypes expense
- Permanent contract