Details
We are looking for someone who would like to manage our Visa Application Centre of with overall responsibility of the unit s efficiency & productivity whilst ensuring compliance to all processes as per Critical Service Levels and Reporting requirements from the Embassy/Consulate.
Areas of responsibility and brief description
- Undertake overall responsibility of the business unit for the Visa Application Center in IL
- Direct responsibility for the VAC s profitability and achieve targets (EBIT) set by the Zone/Region, including development and roll out of new services and concepts.
- Develop and maintain business relationships with all Consulate officials
- Ensure compliance to all existing processes and meet the defined Critical Service Levels (CSLs). Ensures that the Teams are mentored & work towards adherence of all SOPs/ processes from an Operational and ISO perspective.
- Manage unit and staff efficiency & productivity. Ensures that the Teams are aligned & contribute towards achievement of EBIT targets and cost savings initiatives.
- Responsible for implementation of process enhancements to improve quality & efficiency of the Unit. Facilitates & encourages team to share Spark Ideas , and, encourages sharing of Best Practices.
- Lead new process roll-out as requested
- Control & maintain Unit's expense budgets and allocated resources.
- Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development. Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring (including internal and external audits)
- Manage Security (Physical & Data) at the VAC and to ensure effective controls are in place to pre-empt any physical / data security breach incidents.
- Work closely with the Value Added Services team in order to create new channels of Revenue.
- Liaison with support functions (Administration, HR, Finance, IT, etc.) for ongoing issues, IT developments, projects, etc.
- Manpower forecasting specially to meet peak season hiring requirements, as well as conducting of interviews, as needed, in conjunction with HR.
- VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime.
REQUIREMENTS
Education: Minimum: Bachelor s degree from accredited university
Additional: Post-Graduate or global equivalent
Experience:
- Minimum 2 years of experience in operations, with experience in VISA / Passport
- Prior experience of managing a mid-sized team
- Experience in managing processes, as well as leading on projects, a plus.
Knowledge & Key Skills:
- Proficiency in MS office, especially Excel
- Adaptability and presence of mind to handle complaints and escalations
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
- Professional level of both written and spoken communication for interactions with VAC staff
- Knowledge of any primary language of India will be an advantage
Job Type: Full-time
Salary: $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Chicago, IL 60611: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Analysis skills: 1 year (Preferred)
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