Details
At TTEC, we're all about the Human Experience. Elevated. As the IT Program and Project Management Director working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
You'll develop budgets, operating plans, marketing and customer demo materials, and write program funding proposals as you define the product roadmap. Working within the product budget, you'll balance resources and goals with long-term market trends, and direct the completion of all product components to meet appropriate financial standards. Along the way, you'll establish and maintain relationships with the key business and IT executive teams, vendor and partner relationships to develop and refine pricing models, deliver the products and their enhancements, and facilitate alignment on product strategy, vision and roadmap.
You'll report to The Executive Director of Program Management. You'll contribute to the success of the business as you oversee and act as the subject matter expert of product strategy, development, and delivery.
During a Typical Day, You'll
- Structures, leads/manages and is accountable for the most complex programs and projects
- Lead large cross-functional project teams
- Ability to lead thru influence
- Work with various teams to align product and platform architectures and capabilities, ensuring product awareness and value are understood by the wider organization
- Perform customer research and competitive analysis to gain insight, understand what attracts customers to alternative products, and keeps them satisfied
- Balance divisional goals with long-term market trends and opportunities, and direct, establish and maintain overall regional policies and strategies for product management
What You Bring to the Role
- Knowledge and familiarity with multiple delivery frameworks including (Scrum, Kanban), Hybrid, and Waterfall
- Knowledge and expertise in the use of collaboration and project management tools such as ServiceNow, PPM, Microsoft Project, MS Teams, Jira, and Confluence
- Bachelor's degree or equivalent in Computer Science or Business Administration
- experience in program management, stakeholder management
- 7-10 years in diverse roles with increasing leadership responsibilities across major projects and programs
What You Can Expect
Our mission is to bring smiles to our customers' faces - and that includes you too. As a member of the TTEC family, we're also here to support your employee experience.
Here's a just a few benefits
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
Visit www.mybenefits.ttec.com for more information.
The anticipated range is $130,000 - $150,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
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