Details
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive compensation / Medical, vision, and dental insurance / Unlimited PTO / 401k - As a Customer Experience Operations Rep you'll: Respond to Gatheround's wonderful self-serve customers directly to troubleshoot account issues and bugs, issue discounts and refunds, and answer product questions; Make sure every customer receives phenomenal service and understands how to use Gatheround to drive their culture; Own the written Help Center and FAQs, maintaining a clear and consistent voice; Manage the external support team, train new agents, update them on changes to the product or strategy, and maintain their written SOPs...Hiring Fast >>