Details
Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Responsibilities include:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Qualifications
Preferred Skills:
Agilent employees in this customer-facing role in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19 and comply with any additional applicable customer health and safety requirements (e.g., COVID-19 boosters, testing, etc.), unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law. Other Agilent employees may be required to be vaccinated against COVID-19 in accordance with applicable law.
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email ...@agilent.com or contact +1-262-###-####.
For more information about equal employment opportunity protections, please see all of our notices for EEO below.
Option to Work Remote
Yes
Travel Required
100% of the Time
Shift
Day
Duration
No End Date
Job Function
Services & Support
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Responsibilities include:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
- Travel to and from customer locations to perform service. Travel may be local or require routine air travel
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
- Candidate must be willing and able to travel overnight( 90+% travel).
- Primary territory will cover Connecticut, New York, New Jersey and Massachusetts (Must reside in this territory).
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Qualifications
- Bachelors or master's degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar, or relevant work experience.
- 2+ years of experience in a similar position, including familiar with analytical instrumentation, automation and dissolution
- Experience with troubleshooting and problem solving
- Verbal and written communication is clear, respectful and timely
Preferred Skills:
- Medical diagnostic instrumentation knowledge is preferred
- Experience with the Agilent solutions is desired but not essential
Agilent employees in this customer-facing role in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19 and comply with any additional applicable customer health and safety requirements (e.g., COVID-19 boosters, testing, etc.), unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law. Other Agilent employees may be required to be vaccinated against COVID-19 in accordance with applicable law.
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email ...@agilent.com or contact +1-262-###-####.
For more information about equal employment opportunity protections, please see all of our notices for EEO below.
Option to Work Remote
Yes
Travel Required
100% of the Time
Shift
Day
Duration
No End Date
Job Function
Services & Support