Details
Customer Service Rep, Bilingual (French-Canadian languages) Must be fluent in English and French-Canadian languages Work is hybrid (remote/onsite) so candidates MUST be local. Direct Hire Position - $45 - 55K /- DOE (depending on experience) Location: New Haven, CT Description: Responds to a wide range of phone and email inquiries in French, providing detailed knowledge of the Orders insurance, annuity product offerings and fraternal organization utilizing all information systems data as appropriate and within guidelines. At all times, maintains professional, courteous, and positive image to reflect positively on the Orders image and business operations. Responsibilities: Greets callers in a positive and professional manner; verifies caller ID utilizing information systems data as appropriate to release information. Call volume of 60-80 calls per shift so must be able to work in a fast paced and changing environment. Engages caller, asks probing questions, as necessary, to determine the nature of the call and analyzes the issues of concern. Uses online systems to search for and secure the information needed to answer the caller s inquiry and provide the appropriate response. Responds to general and detailed questions from policyholders and field force on life insurance (old and new), ownership rights, cash values, accounting and taxation, tax sheltered/nontax sheltered annuities (FPA, SPA, Vantage) and SPIA, settlement options and fraternal rules as appropriate and within guidelines. Follows procedures for release of specific policyholder information; assesses customer and field force needs for home Office assistance. Forwards standard or special action requests to appropriate department to comply with callers request for written correspondence. Reviews and determines nature of email inquiries, analyzes the issues and either responds or directs the inquiry to the proper department. Serves as liaison between client's website and its departments. Performs other customer service-related duties, e.g., if Bilingual in French/English, translates for other business areas. Routinely reads departmental communications, product updates and other tools to stay current with organizational developments. Performs other customer service-related duties as requested by supervisor. Competencies: Professionalism/Personal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients. Required Skills: In depth knowledge of life insurance and annuity products in particular with emphasis on Orders product offerings, ownership rights, taxation Sufficient understanding of Membership and Fraternal areas to determine nature of call and respond or forward Complete familiarity with on-line information system and procedures regarding dissemination of information and product administration Must be fluent in English and French-Canadian languages Solid oral and written communication skills in two languages Must be customer service oriented; effective telephone manner Conflict resolution; diplomacy Must be able to organize work Life 70, Policy Master Record, Ingenium, Red I, Rate Book, RBSS, IDM Customer Service manual Microsoft Office, including Word Education and Experience Qualifications: BS or BA degree in related field 2-3 years related work experience with life insurance products and/or direct customer contact or equivalent combination of training and experience. PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including: Health insurance Paid holidays Weekly payroll Immediate 401(k) eligibility Completion Bonuses Training Please note availability of benefits may vary by position PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com $$$ PDS pays for referrals $$$