Details
** Retail Teller III/CT - Parrish**
**Job Category****:** None **Requisition Number****:** RETAI07385 Showing 1 location **Job Details**
**Description**
**Position Title:** Teller IV (Head Teller)
**Division:** Retail/Operations
**Reports Directly To:** Assistant Manager
**BASIC PURPOSE:**
This position is responsible for, but not limited to, being an all-important front line ambassador of CenterState Bank. This position has powerful influence on the perception of the Branch to new and existing customers. Performs all paying and receiving cash functions of the Branch. Must possess excellent verbal and communication skills and work well with deadlines. This position must adhere to all of the Banks policy and procedures while maintaining accuracy, consistency, and security. This position supervises the other personal banker positions and holds the responsibility for their actions, attitude and conduct.
**ESSENTIAL FUNCTIONS:**
This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:
* Performs all duties assigned to a teller as defined by the job description
* Provides on the job training
* Monitors tellers to ensure compliance for policy and procedures
* Assist tellers in balancing cash drawers and locating cash discrepancies
* Orders cash for the Branch
* Performs monthly audits on each tellers cash supply
* Assumes responsibility for overall service quality of subordinates to customers
* Responsible for performance evaluations and disciplinary actions if necessary
* Answer phone calls within three rings
* Assist customers by guiding them to proper personnel to address concerns
* Attend all Training as defined by Management
* Cross sells banking Products and services
* Actively seeks opportunities for new deposit growth
* Refers business to CenterState Bank subsidiaries
* Able to lift heavy coin
* Ensure that the Banks policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
* Provide assistance to other employees by liaising with them through healthy and positive interactions
* Be involved in performing marketing endeavors/efforts
* Continuously update skills by participating in professional training
* Seek opportunities to improve skills through cross-training offered by the Bank
* All other tasks, responsibilities or duties, as directed by management
**OTHER SKILLS/QUALIFICATIONS:**
* Must have strong communication skills characterized by excellent writing and speaking skills
* Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
* Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
* Must have good knowledge of business English, including spelling and punctuation
* Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
* Must be well-organized, accurate, and attentive to detail
* Must be cooperative and willing to assist coworkers and customers on a regular basis
* Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
* Must possess excellent multi-tasking skills and be able to function well under pressure
* Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
* Must have a keen eye for detail and follow instructions to the letter
* Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
**ESSENTIAL PHYSICAL DEMANDS:**
* Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
* Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
* Must be able to walk frequently throughout the day to obtain supplies from other areas in the Bank and to cover for other employees, on break or on lunch
* Must be able to use hands and fingers to count money throughout each workday
* Must be able to hear and communicate with coworkers and customers throughout the day
* May need to lift up to 25 pounds one to two times a day to perform job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.
**WORK ENVIRONMENT:**
* Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Banks grooming and dress codes
* Must demonstrate excellent interpersonal skills with customers and coworkers
* Must be willing to function as a team member
* Must be willing to demonstrate commitment to CenterState Banks mission and goals
**MINIMUM QUALIFICATIONS:**
* High School diploma or equivalent
* One to Two years of job related experience
* Supervisory / Management experience
* Excellent verbal and written communication skills
* Sales Experience
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
**PREFERRED QUALIFICATIONS:**
* Problem solver, resourceful, independent
* Works at faster than average pace
* Optimistic, enthusiastic
* Attentive to details
* Organized, careful. Multi-tasked
* Confident, competitive, communicative
*CenterState complies with federal and state banking laws, such as the Bank Secrecy Act (BSA), USA PATRIOT Act, and other related anti-money laundering/anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program and employees are expected to adhere to federal and state banking laws, as well as the Banks procedures and/or internal controls. The Bank will terminate the employment of employees who fail to comply with banking laws and/or the Banks procedures/controls.*
*CenterState Bank is an equal opportunity employer and does not discriminate against applicants or employees on any unlawful basis, including race, color, religion, gender, sexual orientation, marital status, age, national origin, ancestry, gender identity, disability, genetic testing, service in the military, citizenship status or any other characteristics protected by federal, state or local law. CenterState also prohibits unlawful harassment of applicants/employees based on these protected categories.*
*CenterState complies with The Americans with Disabilities Act (ADA) and state and local disability laws and will provide reasonable accommodations to qualified individuals with disabilities, unless doing so will cause an undue hardship. The Bank encourages employees/applicants who believe they need reasonable accommodations to contact the Human Resources Department**.*
ACKNOWLEDGMENT______________________________________
I have received and reviewed a copy of the attached Job Description. I understand that I am expected to perform the duties of this position, and, in the event that I am unclear about the positions requirements, I will contact my supervisor or Human Resources as soon as possible for clarification.
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