Opportunity: Remote Technical Support Representative | BomaLink

Remote Technical Support Representative

Information Technology

Posted 1 month ago


An information technology company specializing in cybersecurity has a current position open for a Remote Technical Support Representative.
Core Responsibilities of this position include:
Communicating with the clients of Access Server, our cutting-edge corporate VPN solution used by thousands of businesses worldwide
Assisting and providing insight to ensure successful implementation and prompt troubleshooting
Communicating with clients, primarily through messages in our online support ticket system
Position Requirements Include:
Good understanding of networking (TCP/IP, Routing, Layer 3 etc)
Middle sysadmin/support skills
Ability to use WireShark and tcpdump
Knowledge of ssh, .x509 PKI, HTTPS, VPN
Knowledge of Auth and MFA/2FA systems, for example, RADIUS, LDAP, AD, PAM, GAuth, Duo, YubiKey, RSA
Understanding of Linux-based OSs (Ubuntu, CentOS, RHEL, Debian, etc.), modern Windows & macOS/OSX systems


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