Details
The Operations Training and Procedure group is seeking a unique individual; a highly motivated team player, possessing the perseverance to follow through on complex projects and the flexibility to respond to emergent requests. This individual is a demonstrated fast learner, is detail oriented and thorough, and has the desire to multi-task in order to excel at the various roles required of this position which include Operations Instructor and Business Analyst.This position is expected to analyze training needs, develop associated training materials, perform and coordinate training, and maintain training records. This includes, but is not limited to actively supporting strategic initiatives and projects requiring system operations expertise through analysis of system performance data, working with internal and external business groups in business requirement design, product and procedure development, and product and process integration.How you will make an impactOperations Instructor* Participate in all phases of the Systematic Approach to Training in support of the various OPTI Training programs, as assigned, including, but not limited to, ISO-NE System Operator Initial & Continuing Training, Operations Support Staff Training, Resource Operator OP-14 Training (ROOT), WEM-101, and ISO-101* Analyze the training needs of the trainees included within the various OPTI Training programs* Design, develop and implement training using a variety of instructional media for use in a variety of settings, including classroom, computer based, and simulation environments* Evaluate training courses and programs in order to identify areas for improvement as well as best practices* Collaborate with the training staffs of NPCC Control Areas and New England Local Control Centers to deliver joint and coordinated training* Collaborate with Control Room staff to review and update Control Room Operator tasks to ensure compliance with NERC Standard PER-005-2 requirements* Maintain training records for audit and compliance purposes* Participate as a member of the Training Advisory Committee (TAC) and external technical working groupsBusiness Analyst* Analyze system events and perform associated event analysis reporting* Develop system operations performance and training program metrics to inform of potential operational improvements and for feedback into system operator training programs* Support integration of processes, tools and displays into system operations through participation in projects of varying scope* Update Operating Procedures or associated documents based on changes to operational processes, tools, and displays* Provide business support to OPTI and System Operations management in prioritizing and tracking issues and enhancement effortsWhat we're looking for* Bachelor Degree in Engineering, or equivalent experience* Experience working in, or supporting a control room environment* Knowledge of System Operator software including one or more of the following: GE EMS, GE Market System Applications, ISO-NE Interchange Scheduling Software* Knowledge of the operation of the ISO New England bulk electric system* Demonstrated proficiency in analysis, design, development, implementation and evaluation of training programs* Demonstrated facilitation and presentation skills presenting information to a diverse and technical audienceClarity of purpose is the starting point for all success. The ISO's mission, vision, and values define our purpose-these values serve as the cultural cornerstones of the organization.Mission: Through collaboration and innovation, ISO New England plans the transmission system, administers the region's wholesale markets, and operates the power system to ensure reliable and competitively priced wholesale electricity.Vision: To harness the power of competition and advanced technologies to reliably plan and operate the grid as the region transitions to clean energy.Values: Expertise, Respect, Innovation, Dependability and CollaborationWhat We Offer: Located in Holyoke, MA amid the picturesque Pioneer Valley of Western Massachusetts, our employees get the best of both rural and urban living, enjoying day-to-day local community culture and conveniences with drivable access to big city amenities. Our competitive base salaries, performance-driven bonus incentive offering, as well as a variety of health, wellness, and professional development benefits underscore the value we place in our employees. Beyond our comprehensive medical, dental, and vision plans, we encourage continuous learning through our training and tuition reimbursement programs and support work-life balance with flex hours, hybrid work models for most roles, and paid vacation and holidays. Our benefits strive to fulfill the needs of our employees across life's stages, with paid parental time off, health and wellness programs, 401k with company match, and a retirement plan. For the convenience of our employees, we offer complimentary access to our onsite fitness center and a cafeteria with free coffee.COVID-19 Policy: Employee safety and well-being is a priority at ISO New England. To safeguard our teams and the important work they do, ISO New England has a mandatory COVID-19 vaccination policy.Equal Opportunity: We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, citizenship, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.Social Networking Notice: ISO New England reserves the right to review the candidate's postings on any social networking site accessible in the public domain as part of the candidate assessment process.Other details* Pay Type Salary* Telecommute % 60Apply Now* ISO New England Inc., 55 Helmsford Way, Windsor, Connecticut, United States of America